Cerebrum IQ Terms of Service

CONTENTS

Definitions
IQ Testing and Training Disclaimers
Acceptance of Terms
Account Eligibility and Security
Subscription Services
Refund Policy
Intellectual Property and User Content
Customer Support and Complaints
Limitation of Liability
Dispute Resolution
Service Modifications
Account Termination
Legal Information

1. DEFINITIONS

1.1 Service and Platform Terms

Cerebrum ("we," "us," or "our")
Service: All features, functionalities, programs, and content available through Cerebrum
Platform: Our website, applications, and related services accessible via any device
User: Any individual or entity accessing or using our services ("you" or "your")

1.2 Subscription Terms

Subscription: Recurring paid access to premium features
Trial Period: Initial 7-day access period available for $1.00
Standard Subscription: Recurring paid access following trial period
Billing Cycle: The frequency of subscription charges (weekly, monthly, or quarterly)

1.3 Technical Terms

Force Majeure: Circumstances beyond reasonable control preventing or delaying service delivery, including:

Natural disasters (earthquakes, floods, storms)
Government actions or regulations
War, terrorism, or civil unrest
Cyber attacks or security incidents
Network or infrastructure failures
Pandemics or health emergencies
Internet service provider outages
Power grid failures
Other circumstances beyond our reasonable control

2. IQ TESTING AND TRAINING DISCLAIMERS

2.1 Educational Entertainment Purpose

Cerebrum provides IQ testing and brain training services for educational entertainment purposes only. Our services are not professional psychological or clinical tools, and results should not be relied upon for academic, professional, or medical decisions.

2.2 Testing Limitations

Test results may not reflect actual intelligence or cognitive ability and can be influenced by environmental, technical, and personal factors.

2.3 Training Program Disclosure

Brain training content is based on general cognitive exercise principles. Effectiveness has not been independently verified, individual results vary, and in-platform progress may not translate to real-world cognitive improvement.

2.4 No Professional Advice; Assumption of Risk

Our services do not replace professional psychological, medical, or educational assessment. All use is at your own risk. We make no guarantees of cognitive improvement and are not liable for decisions, outcomes, or interpretations based on your results. For clinical assessment needs, consult a licensed professional.

3. ACCEPTANCE OF TERMS

3.1 Agreement to Terms

By accessing or using Cerebrum's website and services, you acknowledge that you have read, understood, and agree to be bound by these terms.

If you do not agree with any part of these terms, you must not use our services.
Your continued use of our services following any changes constitutes acceptance of those changes.

4. ACCOUNT ELIGIBILITY AND SECURITY

4.1 Eligibility

You must be at least 18 years old and of legal age in your jurisdiction to use Cerebrum. We may require age verification.

4.2 Account Rules

One account per person. You must provide a valid email and accurate information, keep your credentials secure, and report any unauthorized access promptly.

4.3 Data Retention

Accounts that remain inactive for an extended period may be permanently deleted, along with all associated data. We will make reasonable efforts to notify you before deletion.

5. SUBSCRIPTION SERVICES

5.1 Subscription Options

Subscription plans are available on a weekly, monthly, or quarterly basis, each with an optional 7-day trial for $1.00. After the trial, subscriptions automatically convert to the selected plan rate. Only one trial per user is available.

5.2 Standard Subscription Plans

Base pricing in USD*:

Weekly Plans:

Basic: $9.99/week
Premium: $14.99/week

Monthly Plans:

Promo: $14.99/month
Standard: $29.99/month

Quarterly Plan:

Premium Quarterly: $39.99/quarter

*Regional Pricing:

Final rates may vary based on your location, applicable taxes, promotions, and other factors.

The price presented at checkout is the amount you will be charged and may differ from the base prices listed above due to regional pricing, promotions, or current offerings.

Any future rate changes will be communicated in advance.

5.3 Payment and Billing

Payments are processed via PCI-DSS compliant providers.
Subscriptions renew automatically at the rate in effect at sign-up. Pricing changes apply only to new subscriptions.
Failed payments may be retried, after which the account may be suspended. Bank fees for declined payments are your responsibility.

5.4 Subscription Management

Cancellation Options:

Post-Cancellation Terms:

Service continues until the current period ends.
No automatic renewals after cancellation.
No partial refunds for unused time.
Account reactivation is available at current rates.

6. REFUND POLICY

6.1 Trial Period Refunds ($1.00)

Eligible for a full refund within 30 days of purchase if:

First-time trial user
No previous trial refunds on any account
No terms of service violations
Request submitted through official channels

6.2 Regular Subscription Refunds

Not eligible for refunds except in these specific cases:

Service Unavailability

Material service unavailability not caused by scheduled maintenance or force majeure events.

Technical Issues

Platform bugs preventing core feature access. Must be reported within 30 days of the charge and verified by our technical team.

Billing Errors

Duplicate charges, incorrect amount charged, or unauthorized transactions.

Legal Requirements

Unused Service

Customer has not used the platform during the billing period, or failed to cancel before renewal. Requests must be submitted within a reasonable period of the charge. As required by applicable laws in your jurisdiction.

6.3 Non-Refundable Cases

The following are explicitly not eligible for refunds:

Partial/unused subscription time after cancellation
Plan downgrades
Feature unavailability during maintenance
Change of mind after actively using premium features
Failure to cancel before renewal where the customer has actively used the service

6.4 Refund Process

Submit refund requests via the Help Center, Self-Service Portal, or email (help@cerebrumiq.com) with your account email and transaction details.

6.5 Refund Payment Methods

Refunds are issued to the original payment method only.

6.6 Currency Processing

Payments are presented in your local currency at checkout where supported. If your currency is not supported, the equivalent amount will be charged in USD.
Exchange rates and any conversion fees are determined by your bank or card issuer, not by Cerebrum, and are not refundable.

7. INTELLECTUAL PROPERTY AND USER CONTENT

7.1 Ownership Rights

All platform content and functionality are owned by Cerebrum.
Protected by international copyright laws.
All trademarks and service marks are proprietary.

7.2 License and Restrictions

You are granted a personal, non-commercial, non-transferable license to use Cerebrum's content. You may not modify, reproduce, reverse-engineer, redistribute, or create derivative works from any platform content, or remove any copyright notices.

7.3 User Ownership

Users retain ownership of all content they submit, including profile information, test responses, and any custom content created. Your personal data remains your property.

7.4 License to Cerebrum

By submitting content, users grant Cerebrum a non-exclusive, worldwide, royalty-free, perpetual, transferable license, with the right to sublicense, to use that content.

7.5 Content Usage Rights

Cerebrum may use user-submitted content for the following purposes:

Displaying user content
Optimizing content for technical purposes
Analyzing content to improve services
Using anonymized content in research
Including aggregated data in statistics

7.6 Content Restrictions

Users are prohibited from submitting the following:

Copyrighted material
Malicious code
Harmful content
Inappropriate material
Deceptive information

7.7 Referral Program and Data Sharing

By accessing Cerebrum IQ through a referral link (containing 'ref' parameter), you explicitly consent to:

The sharing of your email address with the referring user
The sharing of your IQ test score with the referring user
Receiving email notifications about your friend's test results

Sharing is limited to the referring user only (email and final IQ score via email notification). No other personal data is shared. To opt out, access the website directly rather than through a referral link.

8. CUSTOMER SUPPORT AND COMPLAINTS

8.1 Support Channels and Availability

Customer support is available via the following channels:

8.2 Response Times

We typically respond to inquiries within a few hours, though response times may vary depending on volume and complexity. Legal matters may require additional time.

8.3 Complaint Resolution

To file a complaint, email escalations@cerebrumiq.com with your name, account email, and a description of the issue. We will acknowledge receipt and aim to resolve complaints promptly.

8.4 Escalation

If you are not satisfied with the resolution, you may escalate by emailing escalations-leader@cerebrumiq.com with your reference number.

9. LIMITATION OF LIABILITY

Scope of Limitations

Cerebrum strives to provide reliable and high-quality services. However, our maximum aggregate liability for any claims arising from or related to our services is limited to the amount you paid for services during the twelve (12) months preceding the claim. This limitation applies regardless of the legal theory (contract, negligence, strict liability, etc.).

Excluded Damages

In no event is Cerebrum liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, business interruption, reputational harm, or cost of substitute services, regardless of cause. Cerebrum makes no guarantees regarding the accuracy of test results, the effectiveness of training programs, or the achievement of specific cognitive outcomes. We are not liable for failures or delays resulting from Force Majeure events.

Indemnification
You agree to indemnify and hold harmless Cerebrum from any claims, losses, or expenses (including legal fees) arising from your violation of these terms, misuse of services, content you submit, violation of applicable laws, infringement of third-party rights, or disputes with other users.

10. DISPUTE RESOLUTION

Governing Law and Jurisdiction

These terms are governed by and construed in accordance with the laws of the United States, specifically the State of Delaware. Any legal action must be filed in the state or federal courts located in Delaware. You consent to the personal jurisdiction of such courts.

Mandatory Arbitration Process

Initial Dispute Resolution:

We encourage informal resolution through direct communication within 30 days of notification. We will make good-faith efforts to resolve any issues.

Formal Arbitration Requirements:

If informal resolution fails, disputes will be resolved through binding arbitration:

Arbitration is conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, in English, before a single arbitrator. The initiating party must provide written notice with a detailed claim description and proposed resolution. Hearings may be virtual. The arbitrator will issue a reasoned written decision.
Cost Allocation
Filing and arbitrator fees are shared equally. Each party bears its own legal costs, travel expenses, and document production costs.

Class Action Waiver

You waive the right to participate in class actions, class-wide arbitration, consolidated claims, representative actions, and private attorney general actions. All disputes must be resolved individually; no joining or consolidating claims is permitted.

Exceptions to Arbitration
Arbitration does not apply to: (a) intellectual property disputes (copyright, trademark, patent, or trade secret claims); (b) small claims court actions within jurisdictional limits brought individually; or (c) requests for emergency or injunctive relief.

Time Limitations

All claims must be brought within six months of the incident date, or upon discovery of the claim basis, whichever is later, subject to applicable statutes of limitations and regulatory requirements.

11. SERVICE MODIFICATIONS

11.1 Modification Rights

Cerebrum reserves the right to modify, suspend, or discontinue any aspect of its services, with or without notice, subject to the notice requirements below.

11.2 Notice Requirements

Material changes: 15 days advance notice via email. Emergency changes (security, legal compliance, Force Majeure, system stability) may be implemented immediately without notice.

11.3 User Rights

You may terminate your subscription if you disagree with material changes. Continued use after changes constitutes acceptance. Changes do not affect prior transactions.

12. ACCOUNT TERMINATION

12.1 User-Initiated Termination

You may terminate your account at any time via the self-service portal, Help Center, or email (help@cerebrumiq.com), with no termination fees. Termination takes effect immediately, but your current billing cycle runs to completion with no refund for unused time.

12.2 Cerebrum-Initiated Termination

We may terminate or suspend your account for policy violations (including fraud, abuse, security breaches, payment defaults, or false information) or for legal and regulatory reasons (including court orders, government requests, or age verification failures).

12.3 Post-Termination

Upon termination, all access is immediately revoked. User content is archived for a limited period to allow for reactivation, after which it is permanently deleted. Account data is retained only as required by law and otherwise handled per our privacy policy. Any remaining credit balance will be refunded.

12.4 Reactivation

Accounts may be reactivated within a limited period following termination, subject to current terms and pricing. After this period, a new account is required.

13. LEGAL INFORMATION

13.1 Official Communications and Legal Notices

Email: legal@cerebrumiq.com
Phone number: +1(206) 338-4325
Correspondence Address: 2093 Philadelphia Pike #3129, Claymont, DE 19703, United States

13.2 Intellectual Property

Terms & Conditions